Frequently Asked Questions
When buying directly through Ironduck.com you have the options of paying with by major credit card. Government agencies please contact customer service for payment information.
Iron Duck uses UPS to ship domestic orders to the contiguous 48 states only. If you are outside of the U.S. you must contact Customer Service to place your order and arrange shipping.
All sales are final.
Iron Duck manufactures most products on demand. Our stock items change daily. Please contact customer service if you inquiring about a specific item.
Your order will be scheduled to be manufactured at our Chicopee Massachusetts facility.
It takes approximately 3-4 weeks for orders to be completed. Customized products must adhere to specific production guidelines. Please speak with your distributor or customer service representative when placing a customized order.
You can call customer service at 413-593-3300 or email them here.
You can call customer service at 413-593-3300 or email them here.
Our experienced shipping department makes every effort to prevent shipping damage. Each item goes through a detailed inspection before being packaged for delivery. If the package is damaged contact your carrier, if the product is damaged please contact customer service.
Product defects and workmanship issues are covered under the warranty. Please see our Product Warranty page for more details.
Take the time to review our products to ensure that they meet all your needs since all sales are final through ironduck.com.
Genuine Iron Duck products are guaranteed to be free from manufacturing and workmanship defects when used for the intended purpose. We will fix all manufacturing defects at no cost to the customer. You can find more warranty information here.
Please fill out the New Distributor Application and fax it to 413-593-5800. We will review applications and contact you once approved.